CenturyLink Business stopped at the Windy City this week for a half-day conference focused on helping enterprises build "customer-centric IT."
Part of a multi-city tour, the Chicago event was held at the historic Millennium Knickerbocker Hotel just off the famous Magnificent Mile (Michigan Ave.) and across the street from The Drake Hotel. The event gave a snapshot into how businesses today are grappling with the New IP transformation underway. It focused on how enterprises can and should shift the way they think about IT by moving it from a being a simple cost center to a way to differentiate and drive value
As New IP readers know, the transition from legacy to next-generation IP-based architecture is not only affecting service providers, it's also impacting enterprises thanks to the explosion of the "SMAC Stack" as it's called these days -- that's social, mobile, analytics and cloud for all of you acronym challenged folks -- and enterprises as well as service providers need to map out their hybrid IT strategy to cope with SMAC, and fast.
"The reality is that legacy IT is getting older faster than you realize," David Shacochis, vice president, Cloud Platform, CenturyLink Inc. (NYSE: CTL), told the audience of enterprise attendees. But rather than letting that small detail impact the potential positives of next-generation IT architecture, what it's really all about and where innovation comes in is when IT builds something that something a business can refine and take risks with, he said.
Keys to building a customer-centric IT and adopting and embracing a hybrid IT approach include integrating and optimizing legacy systems, building the right partnerships, moving enterprise assets to multi-tenant data centers, and reducing the amount of human touch required to provision networks and services through artificial intelligence and analytics.
CenturyLink itself has been "living that transformation," Shacochis told the New IP later during an interview. "We are becoming one of our own biggest customers on that journey and that's where it all gets exciting and powerful" he said. "Innovation does not come from a business case or a bright idea. It comes from experimentation and risk-taking. With all the ways we can use technology to grow our business, it should be a great time to be a CIO."
Check out the slideshow to see how we captured the event from the perspective of the New IP.
Did Someone Say Knickerbocker?
The Millennium Knickerbocker Hotel was just off the Magnificent Mile (a.k.a. Michigan Ave) and across the street from The Drake Hotel.
— Elizabeth Miller Coyne, Editor, The New IP