It's been widely documented that CenturyLink is in the midst of a major transformation, designed to build an agile IT services company out of a legacy telecom operator.
This was the goal of Aamir Hussain when he took over as CTO in late 2014, and the process is ongoing, as Hussain recently told Telco Transformation. (See CenturyLink CTO Hussain Maps Out Virtualization.)
As part of that process, CenturyLink completely redid what had been a traditional office space in St. Louis, home to its Savvis acquisition and a center for its managed services development. The company took the building's interior "down to the studs" to create a new working space that supports how it expects CenturyLink employees to work, and that is in DevOps teams, not siloed working units, Richard Seroter, VP of Products for the CenturyLink Cloud platform, says. (See What 'Agile' Looks Like at CenturyLink.)
This change is very much like what AT&T did in its Foundry and its wholesale unit, changes which have been documented here. (See Inside the AT&T Foundry, AT&T Foundry Tackles IoT and A Peek Inside AT&T Partner Solutions.)
CenturyLink's new working methodology eliminates the traditional telecom hierarchy in favor of a much flatter organization and puts all members of a product team -- developments, operations, marketing, engineering -- in one group. Using an Agile development process, the teams work through software iterations to continually improve products based on customer feedback and other information.
Traditional meetings are pretty much eliminated but meetings with customers become more important, thus the space is designed for those as well.
All pictures here are provided by CenturyLink, giving a look inside their latest development center. To start the slideshow, click on the image.
Let's Get It Started
An entryway to the new demonstration center.