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kq4ym
5/10/2016 3:09:02 PM
User Rank Platinum
Re: Gamification tools, FTW!
Keeping up with the usually younger folks in startups may be a challenge, but AT&T surely has the "wisdom" of experience and much better funded in the move forward among all the competition.
Re: Gamification tools, FTW!
The biggest thing people think with start-ups is that they are risk-takers, but, usually, they are less willing to take risks that larger companies. Few resources, and one false move and they are out of the game.
So I find it interesting when large companies try to emulate the start-up culture concept. They are only able to emulate such a thing because "fliers" won't cost them.
Re-designing structure is more important. That's not to say AT&T isn't doing good things here, and this AT&T division likely has more energy than it did a few years ago.
Re: New "IT" transformation
I'm not sure if the paper and pencil was literal or figurative, @lotusbloom, but either way I think he was saying there were no rules and it was right down to the drawing board (whether with literal pencil and paper or sketched on a tablet). I love the idea of a Shark Tank-like contest within IT; it really gives everyone the opportunity to discard the old ways and use approaches they've learned on their own or wanted to try out to solve a business challenge or come up with a new line of revenue or address an IT time-waster. By focusing on the many small problems, IT can play such a huge role in make CSPs more profitable, better customer-focused and more agile. Recognizing IT folk, regardless of role or title, is a great way to start.
kq4ym
5/7/2016 8:33:51 PM
User Rank Platinum
Re: Gamification tools, FTW!
Interesting how AT&T is thinking outside the box a bit to get IT to become oriented in a non-traditional way of problem solvng that just doesn't rely on technical expertise solely to accomplish the results. The idea to"train the top people in a way that used design thinking -- or putting the customer in the center," is becoming a new way of thinking and Stanford University for one is developing a design school using these techniques, with some big funding from SAS.
dcawrey
5/7/2016 11:46:20 AM
User Rank Platinum
Re: Gamification tools, FTW!
Interesting to make a comparison to startup culture here. Change management among people is really the most important part of changing systems. This is why upstarts come in and disrupt incumbents – they are more than willing to be the leaders of change. Great article to prove this point out.
New "IT" transformation
Its true that bringing the IT staff and employees on par with new technology is key for transformation. IT departments work with a "do no harm" motto. If something has been working a certain way for years, there is no initiative or incentive to change it. Forcing a Shark Tank like approach forces them to innovate and break the inertia to change.
On a side note, it is indeed ironic that they used "paper and pencil" to decide to try new technology tools!
Re: Color me skeptical
Many small meals a day rather than a few big ones eh? Nutritionists say that's a good idea – interesting to hear it's a good idea for IT too.
The idea of the minimum viable product is intriguing. I like it.
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