Comments
Newest First | Oldest First | Threaded View
Page 1 / 12   >   >>
Ariella
Ariella
6/28/2016 5:46:00 PM
User Rank
Steel
Re: Multifactor authentication is going to be the future...
@Joe wow! You didn't try to really scare them with a lawyer's letter? If my bank had not refunded the fees that time, I likely would have walked. There is literally a bank on the very next block, and the next, and the next, etc. So I would have plenty of convenient choices. 

50%
50%
Joe Stanganelli
Joe Stanganelli
6/28/2016 5:40:22 PM
User Rank
Author
Re: Multifactor authentication is going to be the future...
@Ariella: In the case of a certain bank I used to do business with, years ago, after many repeated visits to my local branch, I had finally clarified and worked out and gotten them to agree that my account was 100% fee-free.  Didn't matter what I did with it or how much (or little) money I had in there.

For a few months last year, my balance on one of my accounts at this bank was pretty low.  I then realized that they had been charging me fees for MONTHS.  Inexplicably.  Even in a month when I had a high balance.

I went in to complain.  The branch manager pompously shrugged his shoulders, smirked, and said, "This account has a $X minimum to avoid fees."

I got some of the fees refunded but they insisted on holding onto $25 worth of fees.

I said the heck with you, I've been dealing with your garbage for years, close all of my accounts right now, this instant.  (Even though I was late to meet a client.  I was so fed up that I rescheduled the client meeting just to be done with this bank.)

I then went on social media to complain.  They reached out to me.  They asked for my phone number.  I gave them my number and the hours/days I was around.  They never called me ... except during days/times I had explicitly told them I wasn't around.

Finally, they were like, "You know what, you just call us back."

And I never did.  For $25, it's worth it to be done with them.

50%
50%
Ariella
Ariella
6/24/2016 12:00:54 PM
User Rank
Steel
Re: Multifactor authentication is going to be the future...
<"Well, it's YOUR responsibility to monitor your account.> @Joe that's exactly what my bank told me years ago when I relied on the information the teller told me about the account's avaialble balance when writing some checks. The branch manager refused to refund the insufficient funds fees that were charged, but when I called the general number and explained the situation there, I got them to agree that it's not right to penalize me for their own teller's error.

50%
50%
Joe Stanganelli
Joe Stanganelli
6/24/2016 11:52:17 AM
User Rank
Author
Re: Multifactor authentication is going to be the future...
@Ariella: Or, it's really to enable customers to ignore what's going on with their accounts (because email alerts about digital statements are much more easily and more likely to be ignored than paper statements in the mail) and therefore not realize they're getting charged fees out of the blue for several months -- at which point the bank can take the high ground and say, "Well, it's YOUR responsibility to monitor your account."

50%
50%
Ariella
Ariella
6/24/2016 11:52:03 AM
User Rank
Steel
Re: Multifactor authentication is going to be the future...
M@Ariella: It's amazing what reaching out via social media can do.  The social-media customer service teams at many major companies areexponentially more empowered to help you or get you to people sufficiently high up to help you than the phone and email teams are.> I do that quite a lot, reaching out on Twitter and FB to companies to try to get beyond the boiler plate response to email queries. If nothing else, it forces them to say something because they know that those messages are on public view.

50%
50%
Joe Stanganelli
Joe Stanganelli
6/24/2016 11:50:23 AM
User Rank
Author
Re: Multifactor authentication is going to be the future...
@batye: I think and have observed that, at least for right now, companies are recognizing the power of social media such that they are empowering their social media customer service teams greatly and ensuring more "human" responsiveness there than via other customer service channels.  To "AI"-ify the social media customer service would cost them the success they are seeing there.

50%
50%
Joe Stanganelli
Joe Stanganelli
6/24/2016 11:48:24 AM
User Rank
Author
Re: Multifactor authentication is going to be the future...
@batye: Honestly, it depends upon the bank, and even then I'm not 100% successful.

At the branch level, it often comes down to relationships.  Invite friendliness and be friendly back.  Remember their names as they remember yours.  Ask how they're doing before they can ask you.  It's much easier to negotiate and get favors done for you at a branch where you're a regular and where you know everyone and everyone knows you and you're friendly than it is at a branch that you almost never set foot in and where you don't know anybody and nobody knows you.

50%
50%
Joe Stanganelli
Joe Stanganelli
6/24/2016 11:45:31 AM
User Rank
Author
Re: Multifactor authentication is going to be the future...
@Ariella: It's amazing what reaching out via social media can do.  The social-media customer service teams at many major companies are exponentially more empowered to help you or get you to people sufficiently high up to help you than the phone and email teams are.

50%
50%
batye
batye
6/23/2016 4:55:17 PM
User Rank
Steel
Re: Multifactor authentication is going to be the future...
it reality of the new automated technology now... to replace humans in some task what could relay on yes or no reply... it does make sense from bottom line point of view... but as a humans we want talk to human CSR - not a yes or no - robot... - how I see it...

50%
50%
batye
batye
6/16/2016 12:14:33 PM
User Rank
Steel
Re: Multifactor authentication is going to be the future...
@Ariella the sad reality only few banks have an option to lock your acoount via pressing button on your phone, most bank you must reach banking officer... but this days it not an easy task.. not easy...

50%
50%
Page 1 / 12   >   >>


JOIN THE TESTING!
NFV Orchestration, Infrastructure and VNF
Click to read the Multi-Vendor Interoperability Showcase 2017

CSP Attitudes Toward Digital Transformation: A Reality Check
Click to download

NFVi - VNF Interoperability Evaluation
Status: Updated December 2016
Click to read test results from 2015

Service Chaining Interoperability Evaluation - Live NFV Interoperability Demo
Status: Completed in May 2016
Click to read the Live NFV Interop Demo Report

To learn how NFVi vendors may participate in the NIA's evaluations, click here.
TEST REPORTS
VIRTUAPEDIA
VIRTUAPEDIA INDEXES
Video
Andrew Dugan, acting Chief Technology Officer at Level 3, discusses the service provider's SDN success and plans for NFV.
Produced in partnership with Ericsson, Cisco, Intel and Oracle, the Virtuapedia is the ultimate information source for people, companies, ...
Dave Ward, Cisco's CTO of Engineering and Chief Architect, outlines his vision for the future of virtualization.
AT&T's Doug Nassaur discusses interoperability and virtualization during BCE 2016 in Austin.
Lynn Comp, senior director of market development for the Network Platforms Group for Intel, outlines her vision for the future of virtualization.
All Videos
New IP Agency
About Us     Contact Us     Help     Register     Compliance     FAQ     RSS
Copyright © 2017 New IP Agency, All rights reserved. Privacy Policy | Terms of Use